Serendipity

Managing the sizzle

According to Ruth’s Chris Steak House, “Sizzle is a state of mind, an attitude, a personality…”—add a dash of ambition and you’ve identified the attributes of Sizzler Alicia Maxim. Serendipity.

When the U.S. firm announced that its third Canadian location would open in the World Trade Centre Edmonton, it caught her interest. “Before I went for my job interview, I did a lot of research about them and I really liked their product and their fine dining concept that was unique to the industry.”

The 27-year-old U of A business grad and Sherwood Park native went armed with an impressive history. Her restaurant management career started at Joey Tomato’s, then moved on to Ric’s Grill, the Mayfield Inn and Suites, and The Sutton Place Hotel as restaurants manager.

Alicia got the job as assistant manager. “I get to take care of all the human resource components… control and monitor inventory and the various costs associated with liquor, wine and beer. I interact with quests ensuring they have an amazing experience at our restaurant.”

Amazing it is—not just for patrons, but for Alicia as well—thanks to her general manager and mentor, Brian Welsh. “He’s everything you could want in a boss. He’s inspiring and willing to help you get to where you want to be.”

There are a couple of places Alicia wants to be: general manager of a Ruth’s franchise by 30 and/or in the middle of the political arena. Her interest was sparked helping her dad in three campaigns. “Even though my father wasn’t successful, since he was a Liberal candidate running in Calgary, that hasn’t put me off from trying…”

“I think my biggest responsibility is to embody the culture of Ruth’s Chris… conduct my self in a professional manner… lead the people I work with to achieve their goals… and continue to learn to ensure I am as ready as I can be to be a general manger one day.”

But, Alicia, a self-confessed clothes horse, also makes time to volunteer for and participate in various charity fundraisers including the Youth Emergency Shelter Society and the United Way.

When personal work ethic and corporate philosophy are on the same page, you have a recipe for success. √

Photo by Terry Bourque